for booking

FAQ

Where can I find the address of my parking space?

You can find an overview of our locations for Tegel and Schönefeld on our website www.dein-stellplatz.de.

Of course, we will also send you the address and directions to your booked parking space together with the booking confirmation.

You will find the details under the item “Address of the parking lot” and directly afterwards the directions.

When you arrive, please make sure that you enter the postcode into your navigation device, as street names can occur more than once in Berlin.

Can I book a parking space for my flight from Berlin Brandenburg Airport (BER)?

If you are departing from Berlin Brandenburg Airport and want to park nearby, park your car in one of our two car parks.

  1. Our car park at Hufenweg 16 in 12526 Berlin is modern and unbeatable close to the Berlin Brandenburg Airport. The drive takes only about 7 minutes.
  2. Choose car park 2 to park your car at Grünauer Str. 5 in 12529 Schönefeld, district Waltersdorf. This is only about 6 minutes away from Berlin Schönefeld Airport

I am flying from Tegel, during my trip the flight operations in Berlin Tegel are to be discontinued and I will probably arrive at BER airport. Which parking space should I book?

You have the choice to park your car on the day of your arrival directly on our parking lot at BER airport and travel to TXL airport by public transport or by taxi.

But the relaxed alternative is our additional offer “open jaw flight” https://www.dein-stellplatz.de/en/gabelflug-flughafen-tegel-flughafen-schoenefeld/

You park your car at one of our locations for Tegel Airport and we transfer your car to the parking space at Berlin Brandenburg Airport. When you land, our free shuttle service will pick you up and take you to your car.

Which locations can I book?

Cheap parking at Berlin Tegel Airport:

You can choose between our multi-storey car park or our car park right next to Berlin Tegel Airport.

  1. You can park comfortably in the P2 car park, which is located near Berlin Tegel Airport. This multi-storey car park is located in 13353 Berlin Tegel, at Triftstraße 14-17 and is about 8-10 minutes away.
  2. To park on the parking lot P4 in Berlin Tegel, choose the location Nordlichtstr. 11 in 13405 Berlin Tegel. This is only about 4 minutes away from Tegel Airport.

Parking at Berlin Schönefeld Airport:

If you start from Berlin Schönefeld Airport and want to park directly nearby, park your car in one of our two parking spaces.

  1. Our car park at Hufenweg 16 in 12526 Berlin impresses with its modernity and unbeatable closeness to Berlin Schönefeld Airport. The journey takes only about 4 minutes.
  2. Choose parking lot 2 to park your car at Grünauer Str. 5 in 12529 Schönefeld, district Waltersdorf. This is only about 5 minutes away from Berlin Schönefeld Airport.

Parking at Berlin Brandenburg Airport:

If you start from Berlin Brandenburg Airport and want to park directly nearby, park your car in one of our two parking spaces.

  1. Our car park at Hufenweg 16 in 12526 Berlin impresses with its modernity and unbeatable closeness to Berlin Brandenburg Airport. The journey takes only about 7 minutes.
  2. Choose parking lot 2 to park your car at Grünauer Str. 5 in 12529 Schönefeld, district Waltersdorf. This is only about 6 minutes away from Berlin Brandenburg Airport.

Further details, such as parking fees for the parking spaces at Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport can be found here for Tegel, here for Schönefeld and here for Berlin Brandenburg.

How long does the transfer to the airport take?

If you have any questions or if you would like to make changes in your reservation, please contact us by telephone from Mo – Fr from 08:00 to 20:00 under 030 – 66404099. We will be happy to help you! Or send us an email to info@dein-stellplatz.de.

On the day of your arrival, please contact your shuttle driver directly on the shuttle bus mobile number, which we have sent to you with the booking confirmation, in case of delays or last-minute changes.

I have booked on a comparison portal/Site or in a travel agency. Who is my contact person?

Until the time of your arrival the partner pages or the travel agencies are your contact persons. They will be happy to make changes to your booking or send you information on your behalf.

From the day of your arrival, we from Dein Stellplatz are your contact persons and available to answer all your questions and make any changes.

When does Berlin Brandenburg Airport (BER) open?

Berlin Brandenburg Airport (BER) is scheduled to start flight operations on 31 October 2020.

When does Tegel Airport (TXL) close?

Tegel Airport is scheduled to close on 8 November 2020, 8 days after the planned opening of the Berlin Brandenburg Airport.

My car is parked on the parking lot for Berlin Tegel, but I will arrive at the airport BER! Can I also travel by public transport?

The Airport Express already connects Schoenefeld Airport with the city centre of Berlin. In future, trains will run every 15 minutes between Berlin Central Station and BER. The journey time is around 35 minutes. Numerous S-Bahn (10-minute intervals) and bus connections supplement the public transport services.

But the relaxed alternative is our additional offer “open jaw flight” https://www.dein-stellplatz.de/en/gabelflug-flughafen-tegel-flughafen-schoenefeld/ 

You park your car at one of our locations for Tegel Airport and we transfer your car to the parking space at Berlin Brandenburg Airport. When you land, our free shuttle service will pick you up and take you to your car.

What do I have to do when I arrive?

On the day of your arrival, you will arrive at the booked location at the specified time. Our service staff will be waiting for you and your co-travellers.

You first park your vehicle in the check-in area of the multi-storey car park or car park. There you can load your luggage onto our baggage carts.

Our staff will check you in, assign you a parking space and help you transfer your luggage to the shuttle bus. Then you can start your journey in one of our modern shuttle buses to Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport.

How big can the vehicles be?

No matter whether you want to park at one of our locations at Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport , you will find a suitable parking space for all current car models, including VW buses, SUVs, etc., in order to park cheaply.

The standard parking spaces are 5.00 m long and 2.50 m wide.

The P2 multi-storey car park at Tegel Airport has a maximum entrance height of 1.95 m.

Due to many inquiries we would like to point out that VW buses, Mercedes Vito and s.o can also drive into the P2 multi-storey car park. Since minibuses with an all-wheel drive chassis have a higher wheelbase, the outdoor parking space P4 should be booked for parking at Tegel Airport.

On request, an XXL parking space, security parking space or comfort parking space can be booked as an additional option for a small surcharge. With us you will always find a cheap way to park your car safely at Berlin Tegel, Schönefeld or Berlin Brandenburg!

What security does your parking space offer for the parked vehicles?

You can park safely and cheaply at Tegel Airport, Berlin Schönefeld Airport and Berlin Brandenburg Airport. We will take care of your vehicle during your trip. All our parking spaces are locked and fenced, video-monitored and staffed 24 hours a day throughout the year.

Do I have to hand over my keys?

Since our locations at Tegel Airport, Berlin Schönefeld Airport and also Berlin Brandenburg Airport are staffed 24 hours a day, you can still decide on the spot.

Either you park your car yourself and take your key with you or you don’t want to take your key with you on your journey. Then you can book the secure key storage in the alarm-secured safe as an additional service.

What is the ADAC discount and how can I exchange it?

ADAC members can save 3.00€ on each booking. All you have to do is enter your ADAC membership number in the appropriate field of the booking form. Please note that the ADAC membership card must be presented on the day of arrival and that the person booking must be the member.

The ADAC discount cannot be combined with other discounts.

Refer a friend - What advantage does this offer me and how does it work?

Tell your friends, colleagues and family about us and collect discounts.

This is how it works:

You send your friends a recommendation by e-mail via your personal customer login in the “Refer a Friend” section. Your friends book their parking space via this link and your customer account will automatically be credited with € 5.00 as soon as the person making the booking has arrived.

You can use the credit individually or collect.

As soon as you spend the credit, the voucher code will be displayed. At the same time you will receive it by e-mail. You can then simply enter the code in the voucher field during the online booking and you will receive your discount.

How do I get an invoice for my parking booking?

As soon as your booking has been paid, the invoice is immediately available for download in your personal customer login.

Select the booking for which you need an invoice, you can now download the invoice as a PDF file.

How can I register for the customer login?

You will receive the access data for the customer login automatically by e-mail as soon as you have made your first booking.

How can I get the business customer benefits?

Are you a business customer or frequent flyer? A great fit!

We have great conditions for you: have a look at our business customer page.

If we have made you interested, call us during our office hours under 030 – 66 40 40 99 or send us an email to info@dein-stellplatz.de. We will be happy to advise you and deposit the business conditions directly for your customer account.

How do I get my money back after cancellation?

Depending on the tariff you choose, you can cancel your booking free of charge up to 24 hours before arrival or even up to the last minute and you will receive a voucher of 100% on your next booking.

What is the METRO discount and how can I get it?

Holders of a METRO customer card can save 10% on every booking. All you have to do is enter in the comment field of the booking form that you are a METRO customer. Please select the payment method cash payment on arrival or prepayment. Your booking confirmation will automatically be sent to you by e-mail with the discounted payment amount.

Please note that the METRO customer card must be presented on the day of arrival and that the person booking must be the cardholder himself.

The METRO discount cannot be combined with other discounts.

How do I pay?

Flexibility is also a part of a cheap and professional service. No matter whether you park at Tegel Airport or Schoenefeld Airport in the multi-storey car park or on a parking lot: During your booking you can choose between the payment by bank transfer, Paypal, credit card or cash on the day of arrival.

Do I have to book my parking space in advance?

No matter whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport: It is important that you get in touch with us in advance.

Please book your parking space in advance online or by telephone. This allows us to plan ahead, provide you with inexpensive parking and reserve your airport transfer.

How and where can I book?

Depending on whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport, you can always book your parking space on our website www.dein-stellplatz.de/en using the reservation form. Simply fill in the form and send it off or book by telephone at +49 30 – 66 40 40 99.

Please have your travel documents, your mobile phone number, your e-mail address and your license plate ready when booking by telephone.

Can I spontaneously book for today or tomorrow?

Of course! Booking is possible at any time online or by telephone during our office hours, both for parking at Tegel Airport, Berlin Schönefeld Airport and Berlin Brandenburg Airport. Immediately after booking you will receive our booking confirmation.

Please keep in mind, however, that booking in advance often ensures you a cheaper rate.

I don't have my flight details yet - can I still book?

Booking is possible at any time online or by telephone during our office hours, even if you have not yet received your flight details from the tour operator.

For parking at Tegel Airport, Berlin Schönefeld as well as for Berlin Brandenburg Airport, reservations can be made in advance. This will ensure you the desired parking space and cheap parking. You can do this online or by telephone. Please note that the times *arrival time at the parking lot and *landing time return flight are mandatory fields, so enter a fictitious time first, the correct times you simply enter later.

As soon as you have received the travel documents, you can easily change your booking online or send us the flight information by e-mail to info@dein-stellplatz.de or call us at +49 30 – 66 40 40 99.

Is it possible to book two or more vehicles?

You can book additional vehicles for parking at Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport.

After submitting your booking you will be asked if you want to book another vehicle or if you are finished.

By clicking the button “Book another vehicle”, the completed booking form will open. All you have to do is enter the license plate number and the number of persons, all other data has already been transferred. If necessary, change other data and send the booking- you are done with the booking for the second vehicle!

Will I receive a booking confirmation?

You will receive a booking confirmation immediately after sending the booking, regardless of whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport. This confirmation will be sent to the e-mail address you provided during your booking.

If you have not received your booking confirmation, please check your spam or junk folder. If you can’t find a booking confirmation, please contact us immediately at +49 30 – 66 40 40 99, so that you don’t miss a cheap parking space by booking early.

Do I need to print my booking confirmation?

If you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport and you are a little excited before your trip, this might make sense.

Every booking you make on our booking page automatically ends up in the so-called transfer list. It is therefore not absolutely necessary to print out the booking confirmation, as our colleagues will be waiting for you at the location at the time you have booked.

However, we recommend it so that you have all relevant information available during your trip.

Can I change my booking?

Whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport, you will receive a booking confirmation immediately after submitting your booking.

Booking changes, such as changed flight times or other booking data, can be conveniently made online in the customer login. You manage your bookings yourself, at any time and from any place! Alternatively, you can inform us of your change requests by e-mail to info@dein-stellplatz.de or by telephone on    +49 30 – 66 40 40 99.

We accept booking changes at any time. If you need to change your booking at short notice on the planned arrival day, please contact the shuttle bus mobile phone number, which you will find in your booking confirmation.

Can I cancel my booking?

For parking at Tegel Airport, Berlin Schönefeld Airport as well as for Berlin Brandenburg Airport, you can cancel your booking.

Free cancellation is possible at any time up to 24 hours before arrival.

You can make the cancellation in the customer login, or you can send us an email with the booking number to info@dein-stellplatz.de or call us during our office hours at +49 30 – 66 40 40 99.

You will receive 100% of the parking fee you have already paid as credit for your next booking.

You have booked the all-inclusive protection package? Then we will of course pay you the amount minus the fee for the All-Round Protection Package.

How long before departure should I be at the parking lot?

We recommend that you check in at least 2.5 hours before your departure, regardless of whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport.

This will leave enough time for parking the vehicle on your parking space, transfer to the airport and check-in.

Is the shuttle transfer included?

Of course! Each parking booking includes the transfer to the airport on your arrival and back to your vehicle on your departure, for the number of persons specified in the booking.

You can register up to 4 persons for the shuttle service free of charge.

Other options for special fares can be found in the respective offer.

When does my shuttle bus leave?

Depending on whether you want to park at Tegel Airport in our multi-storey car park or at the parking lot there, or if you have booked your parking space at one of the parking lots at Schoenefeld Airport or Berlin Brandenburg Airport, our shuttle bus will be ready for you at the selected location.

Please be on site at the arrival time stated in the booking. The staff at your pitch will then check you in.

Afterwards you can calmly reload your luggage and park the car on its assigned parking space. The shuttle bus will then take you to Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport.

How does the pick-up work out?

On the day of your return journey, you and your fellow travellers will go to the agreed meeting point at the respective Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport. The meeting point on departure is the same as the one where the driver left you at the airport on arrival. Our shuttle bus will be waiting to take you back to your parked car.

To be on the safe side, you will find a map of the airport where the meeting point is marked on your pick-up ticket.

If you do not see a shuttle bus, please call the shuttle bus mobile phone number on your pick-up ticket. You will be picked up as soon as possible.

Check out our departure video to get all the details about your departure!

What happens if I don't make it to the parking lot for my submitted arrival time?

Please report immediately to the appropriate employee of your parking space under the shuttle bus mobile phone number, which you will find in your booking confirmation.

Tell him briefly when you will be arriving so that we can discuss and reschedule your transfer individually.

How long does the airport transfer take?

Irrespective of whether you have booked your pitch at Tegel Airport,  Schönefeld Airport or Berlin Brandenburg Airport, the transfer time does not exceed approx. 10 minutes.

Tegel

From car park P2 to Tegel Airport, it takes about 8-10 minutes.
From car park P4 to Tegel Airport, it takes about 4 minutes.

Schönefeld

From the parking lot to Schönefeld Airport, it takes about 4 minutes.
From the parking lot 2 to Schönefeld Airport, it takes about 5 minutes.

Berlin Brandenburg

From the parking lot to Schönefeld Airport, it takes about 7 minutes.
From the parking lot 2 to Schönefeld Airport, it takes about 6 minutes.

How much luggage is allowed to carry in the shuttle bus?

Almost everything fits into our large, comfortable shuttle buses. Every customer can take a large suitcase and hand luggage with them free of charge.

We are also happy to carry bulky luggage such as your surfboard or golf baggage.

Please register your bulky luggage when booking one of our parking spaces at Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport. This will make it easier for all of us to transfer to the shuttle bus and we will also plan the space required.

Will I also be picked up at night or driven to the airport?

We are also there for you at night, whether you start from Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport, does not matter.

For our locations at Schönefeld Airport and Berlin Brandenburg Airport, our shuttle buses operate 24 hours a day all year round.

The airport Tegel is closed at night because of the night flight ban and opens at 4 o’clock, therefore our shuttle service in Tegel is on duty for you from 03:30 to 1:00 o’clock.

Will I still be picked up in case of flight delays?

Regardless of whether you arrive at Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport, we have the arrival time of your flight in mind for your return journey. This also applies if your flight is delayed.

We will adjust the shuttle service according to your landing time.

If you are aware of flight cancellations, please inform us briefly so that we can reschedule the transfer for you.

Can I charge my electric car at the parking lot during my trip?

Of course you can charge your electric car with us while you are travelling! After your return journey, you can start the journey home with your fully charged car in a relaxed manner.

For further information and to plan a parking space with charging possibility, please contact our support team at +49 30 66404099 at least 2 weeks before you want to arrive.

We will then keep one of our e-car parking spaces free for you and adjust your parking reservation together with you according to your wishes!

 

My return flight was changed to Berlin Brandenburg (BER) Airport, but my car is parked in the parking lot for Berlin Tegel Airport! Which possibilities do I have?

We can transfer your car during your trip to our parking space at Berlin Brandenburg Airport (BER)!

Therefore book the additional offer “open jaw flight”. You can find more details about the open jaw flight here: https://www.dein-stellplatz.de/en/gabelflug-flughafen-tegel-flughafen-schoenefeld/schoenefeld/

 

Which additional services can I book?

Whether car cleaning, garage service, larger parking spaces or key deposit – we make everything possible! Simply book your desired additional service for your car.

You can find more information here!

What does the vehicle cleaning cost and what is included?

The complete vehicle cleaning includes the services described under interior and exterior cleaning.

Interior cleaning

Vacuuming the entire interior including storage surfaces, ventilation grilles and boot, cockpit care, windscreen cleaning inside, plastic parts, entrances and ashtray

 

exterior cleaning

Exterior washing by hand, rim cleaning, exterior window cleaning, plastic and rubber care, door rebate cleaning, insect removal

 

The current prices and further information can be found here.

Can I book vehicle cleaning at short notice and even book it on site?

Would you like to treat your car to a holiday at short notice?

Then call us either during our office hours under 030 – 66 40 40 99 or speak to our employee during check-in. We will inform you comprehensively and will be happy to book the vehicle cleaning for you. No matter which wish you have – just contact us!

What is Valet Parking?

Valet parking describes the comfortable parking of your vehicle as a service and is offered both for the multi-storey car park or parking lot at Tegel Airport and when booking one of our parking spaces at Schönefeld Airport or Berlin Brandenburg Airport.

With this service, your vehicle will be picked up directly from Tegel Airport, Schönefeld Airport or Berlin Brandenburg Airport by an employee of your parking space. The time-consuming search for a parking space is not necessary for you. We will park you in one of our parking spaces or in the multi-storey car park.

For mutual security, a handover protocol will be drawn up jointly. Our employee then parks the car at the booked location and drives it back to the airport directly after landing. After a short handover, you will start your journey home relaxed.

The service is often used by business travellers who are in a hurry or large families who want to start their holidays stress-free with their children.

The Valet Service can be booked as an additional service as part of your booking.

Find out more about Valet-Parking at Tegel Airport, Valet-Parking at Schönefeld Airport or Valet-Parking at Berlin Brandenburg Airport.

What is an open jaw flight?

You start at Berlin Tegel Airport and then land at Berlin Schönefeld Airport or Berlin Brandenburg Airport or vice versa? No problem!

Book our additional service for open jaw flights in the online booking form!

This is how it works:

On the day of arrival you park at your departure airport and will be brought to the airport by our shuttle bus. During your absence we take care of the vehicle transfer and pick you up from your landing airport on the day of departure. You can start your journey home stress-free and uncomplicated.

For more information click here.

What happens if my vehicle does not want to start after my return?

Whether you want to park your car in the multi-storey car park or at the parking lot at Tegel Airport or at one of the parking lots at Schönefeld Airport or Berlin Brandenburg Airport, those who park cheaply with us will enjoy comprehensive service!

We provide starter packages at every one of our locations, so that you can easily restart your car.

YOUR QUESTION IS STILL NOT ANSWERED?

Then send us an e-mail to info@dein-stellplatz.de or use the contact form. When it´s about an active booking please let us know your booking number. Your request will be processed immediately.

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