FAQ

ADAC members can save 3.00€ on each booking. All you have to do is enter your ADAC membership number in the appropriate field of the booking form. Please note that the ADAC membership card must be presented on the day of arrival and that the person booking must be the member.

The ADAC discount cannot be combined with other discounts.

Tell your friends, colleagues and family about us and collect discounts.

This is how it works:

You send your friends a recommendation by e-mail via your personal customer login in the “Refer a Friend” section. Your friends book their parking space via this link and your customer account will automatically be credited with € 5.00 as soon as the person making the booking has arrived.

You can use the credit individually or collect.

As soon as you spend the credit, the voucher code will be displayed. At the same time you will receive it by e-mail. You can then simply enter the code in the voucher field during the online booking and you will receive your discount.

As soon as your booking has been paid, the invoice is immediately available for download in your personal customer login.

Select the booking for which you need an invoice, you can now download the invoice as a PDF file.

You will receive the access data for the customer login automatically by e-mail as soon as you have made your first booking.

Are you a business customer or frequent flyer? A great fit!

We have great conditions for you: have a look at our business customer page.

If we have made you interested, call us during our office hours under 030 – 66 40 40 99 or send us an email to info@dein-stellplatz.de. We will be happy to advise you and deposit the business conditions directly for your customer account.

Depending on the tariff you choose, you can cancel your booking free of charge up to 24 hours before arrival or even up to the last minute and you will receive a voucher of 100% on your next booking.

Holders of a METRO customer card can save 10% on every booking. All you have to do is enter in the comment field of the booking form that you are a METRO customer. Please select the payment method cash payment on arrival or prepayment. Your booking confirmation will automatically be sent to you by e-mail with the discounted payment amount.

Please note that the METRO customer card must be presented on the day of arrival and that the person booking must be the cardholder himself.

The METRO discount cannot be combined with other discounts.

Flexibility is also a part of a cheap and professional service. No matter whether you park at Tegel Airport or Schoenefeld Airport in the multi-storey car park or on a parking lot: During your booking you can choose between the payment by bank transfer, Paypal, credit card or cash on the day of arrival.

No matter whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport: It is important that you get in touch with us in advance.

Please book your parking space in advance online or by telephone. This allows us to plan ahead, provide you with inexpensive parking and reserve your airport transfer.

Depending on whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport, you can always book your parking space on our website www.dein-stellplatz.de/en using the reservation form. Simply fill in the form and send it off or book by telephone at +49 30 – 66 40 40 99.

Please have your travel documents, your mobile phone number, your e-mail address and your license plate ready when booking by telephone.

Of course! Booking is possible at any time online or by telephone during our office hours, both for parking at Tegel Airport, Berlin Schönefeld Airport and Berlin Brandenburg Airport. Immediately after booking you will receive our booking confirmation.

Please keep in mind, however, that booking in advance often ensures you a cheaper rate.

Booking is possible at any time online or by telephone during our office hours, even if you have not yet received your flight details from the tour operator.

For parking at Tegel Airport, Berlin Schönefeld as well as for Berlin Brandenburg Airport, reservations can be made in advance. This will ensure you the desired parking space and cheap parking. You can do this online or by telephone. Please note that the times *arrival time at the parking lot and *landing time return flight are mandatory fields, so enter a fictitious time first, the correct times you simply enter later.

As soon as you have received the travel documents, you can easily change your booking online or send us the flight information by e-mail to info@dein-stellplatz.de or call us at +49 30 – 66 40 40 99.

You can book additional vehicles for parking at Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport.

After submitting your booking you will be asked if you want to book another vehicle or if you are finished.

By clicking the button “Book another vehicle”, the completed booking form will open. All you have to do is enter the license plate number and the number of persons, all other data has already been transferred. If necessary, change other data and send the booking- you are done with the booking for the second vehicle!

You will receive a booking confirmation immediately after sending the booking, regardless of whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport. This confirmation will be sent to the e-mail address you provided during your booking.

If you have not received your booking confirmation, please check your spam or junk folder. If you can’t find a booking confirmation, please contact us immediately at +49 30 – 66 40 40 99, so that you don’t miss a cheap parking space by booking early.

If you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport and you are a little excited before your trip, this might make sense.

Every booking you make on our booking page automatically ends up in the so-called transfer list. It is therefore not absolutely necessary to print out the booking confirmation, as our colleagues will be waiting for you at the location at the time you have booked.

However, we recommend it so that you have all relevant information available during your trip.

Whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport, you will receive a booking confirmation immediately after submitting your booking.

Booking changes, such as changed flight times or other booking data, can be conveniently made online in the customer login. You manage your bookings yourself, at any time and from any place! Alternatively, you can inform us of your change requests by e-mail to info@dein-stellplatz.de or by telephone on    +49 30 – 66 40 40 99.

We accept booking changes at any time. If you need to change your booking at short notice on the planned arrival day, please contact the shuttle bus mobile phone number, which you will find in your booking confirmation.

For parking at Tegel Airport, Berlin Schönefeld Airport as well as for Berlin Brandenburg Airport, you can cancel your booking.

Free cancellation is possible at any time up to 24 hours before arrival.

You can make the cancellation in the customer login, or you can send us an email with the booking number to info@dein-stellplatz.de or call us during our office hours at +49 30 – 66 40 40 99.

You will receive 100% of the parking fee you have already paid as credit for your next booking.

You have booked the all-inclusive protection package? Then we will of course pay you the amount minus the fee for the All-Round Protection Package.

We recommend that you check in at least 2.5 hours before your departure, regardless of whether you want to park at Berlin Tegel Airport, Berlin Schönefeld Airport or Berlin Brandenburg Airport.

This will leave enough time for parking the vehicle on your parking space, transfer to the airport and check-in.