FAQ

Where can I find the address of my parking space?

You can find an overview of our locations for Berlin Brandenburg on our website www.dein-stellplatz.de.

Of course, we will also send you the address and directions to your booked parking space together with the booking confirmation.

You will find the details under the item “Address of the parking lot” and directly afterwards the directions.

When you arrive, please make sure that you enter the postcode into your navigation device, as street names can occur more than once in Berlin.

Can I book a parking space for my flight from Berlin Brandenburg Airport (BER)?

If you are departing from Berlin Brandenburg Airport and want to park nearby, park your car in one of our two car parks.

  1. Our car park at Hufenweg 16 in 12526 Berlin is modern and unbeatable close to the Berlin Brandenburg Airport. The drive takes only about 7 minutes.
  2. Choose car park 2 to park your car at Grünauer Str. 5 in 12529 Schönefeld, district Waltersdorf. This is only about 6 minutes away from Berlin Brandenburg Airport

Which locations can I book?

Convenient parking at Berlin Brandenburg Airport:

If you are leaving from Berlin Brandenburg Airport and want to park nearby, park your car in one of our two parking lots.

Our parking lot at Hufenweg 16 in 12526 Berlin impresses with its modernity and unbeatable proximity to Berlin Brandenburg Airport. It takes less than 5 minutes to drive to Terminal 5 and about 9 minutes to Terminal 1/2.
Choose parking lot 2 to park your car at Grünauer Str. 5 in 12529 Schönefeld, district Waltersdorf. This is only about 6 minutes from the Berlin Brandenburg Airport Terminal 1/2 and about 10 minutes from Terminal 5.

For further details, such as parking fees for the parking spaces at Berlin Brandenburg Airport, please see here for Berlin Brandenburg.

COVID-19 - What should I consider?

We appreciate that parking at Berlin Brandenburg Airport is the starting and ending point of the trip for all our guests, and we are aware of the importance of our role, especially in the midst of the coronavirus (COVID-19) situation. We would like to take this opportunity to inform you of the steps we are taking to protect our parking family – guests and staff alike – to ensure that your trip goes as smoothly as possible.

All important information about COVID-19 has been compiled here Your parking space-COVID-19 information.

How much does parking cost at BER?

In the P1, P2 and P3 parking garages at Terminal 1 of Berlin Airport, an hour costs seven euros, so two hours cost 14 euros. At Terminal 5 of BER Airport, parkers in parking lots P51 and P56 pay five euros for the first 60 minutes. A week’s parking at BER Airport can thus be expensive.

At Dein Stellplatz, a parking space at BER Airport costs from 29 euros a week, including shuttle transfer to and from Berlin-Brandenburg Airport.

Where can I park for free at Schönefeld Airport?

At Schönefeld Airport, since November 2020 Berlin BER Airport, you can only park for free on the street in front of the airport grounds. On the airport Berlin itself you can not park for free. This is also not useful. Here it is easy for thieves.

If you want your car to be safely parked during your trip, you should park it in a guarded parking lot. You can park cheaply at Berlin-Brandenburg Airport with Dein Stellplatz! From 29 euros a week including shuttle ride.

How do I get to BER Airport?

BER Airport can be reached quickly and easily by regional trains or the Berlin S-Bahn. Under Terminal 1 is the station “Flughafen BER – Terminal 1-2″. Regional and long-distance trains and the trains of the S-Bahn lines 9 and 45 stop here. The station “Terminal 5 of BER Airport (Schönefeld)” can also be reached with the S-Bahn lines 9 and 45.

If you want to travel to the airport by car, you can find a safe and inexpensive parking space at Dein Stellplatz.

When does Berlin Brandenburg Airport (BER) open?

Berlin Brandenburg Airport (BER) is scheduled to start flight operations on 31 October 2020. Terminal 5 is the old Schönefeld Airport (SXF).

When does Tegel Airport (TXL) close?

Tegel Airport is closed since 8 November 2020.

What do I have to do when I arrive?

On the day of your arrival, you will arrive at the booked location at the specified time. Our service staff will be waiting for you and your co-travellers.

You first park your vehicle in the check-in area of the car park. There you can load your luggage onto our baggage carts.

Our staff will check you in, assign you a parking space and help you transfer your luggage to the shuttle bus. Then you can start your journey in one of our modern shuttle buses to Berlin Brandenburg Airport.

How big can the vehicles be?

No matter whether you want to park at one of our locations at Berlin Brandenburg Airport , you will find a suitable parking space for all current car models, including VW buses, SUVs, etc., in order to park cheaply.

The standard parking spaces are 5.00 m long and 2.50 m wide.

On request, an XXL parking space, security parking space or comfort parking space can be booked as an additional option for a small surcharge. With us you will always find a cheap way to park your car safely at Berlin Brandenburg!

What security does your parking space offer for the parked vehicles?

You can park safely and cheaply at Berlin Brandenburg Airport. We will take care of your vehicle during your trip. All our parking spaces are locked and fenced, video-monitored and staffed 24 hours a day throughout the year.

Do I have to hand over my keys?

Since our locations at Berlin Brandenburg Airport are staffed 24 hours a day, you can still decide on the spot.

Either you park your car yourself and take your key with you or you don’t want to take your key with you on your journey. Then you can book the secure key storage in the alarm-secured safe as an additional service.

Who should I contact if I have any questions?

If you have any questions or if you would like to make changes in your reservation, please contact us by telephone from Mo – Fr from 09:00 to 17:00 under +4930 – 66404099. We will be happy to help you! Or send us an email to info@dein-stellplatz.de.

On the day of your arrival, please contact your shuttle driver directly on the shuttle bus mobile number, which we have sent to you with the booking confirmation, in case of delays or last-minute changes.

I have booked on a comparison portal/Site or in a travel agency. Who is my contact person?

Until the time of your arrival the partner pages or the travel agencies are your contact persons. They will be happy to make changes to your booking or send you information on your behalf.

From the day of your arrival, we from Dein Stellplatz are your contact persons and available to answer all your questions and make any changes.

What is the ADAC discount and how can I exchange it?

ADAC members can save 5.00€ on each booking. All you have to do is enter your ADAC membership number in the appropriate field of the booking form. Please note that the ADAC membership card must be presented on the day of arrival and that the person booking must be the member.

The ADAC discount cannot be combined with other discounts.

Due to the current low price guarantee, it is not possible to redeem the ADAC discount! Thank you very much for your understanding!

Refer a friend - What advantage does this offer me and how does it work?

Tell your friends, colleagues and family about us and collect discounts.

This is how it works:

You send your friends a recommendation by e-mail via your personal customer login in the “Refer a Friend” section. Your friends book their parking space via this link and your customer account will automatically be credited with € 5.00 as soon as the person making the booking has arrived.

You can use the credit individually or collect.

As soon as you spend the credit, the voucher code will be displayed. At the same time you will receive it by e-mail. You can then simply enter the code in the voucher field during the online booking and you will receive your discount.

How do I get an invoice for my parking booking?

As soon as your booking has been paid, the invoice is immediately available for download in your personal customer login.

Select the booking for which you need an invoice, you can now download the invoice as a PDF file.

How can I register for the customer login?

You will receive the access data for the customer login automatically by e-mail as soon as you have made your first booking.

How can I get the business customer benefits?

Are you a business customer or frequent flyer? A great fit!

We have great conditions for you: have a look at our business customer page.

If we have made you interested, call us during our office hours under 030 – 66 40 40 99 or send us an email to info@dein-stellplatz.de. We will be happy to advise you and deposit the business conditions directly for your customer account.

How do I get my money back after cancellation?

Depending on the tariff you choose, you can cancel your booking free of charge up to 24 hours before arrival or even up to the last minute and you will receive a voucher of 100% on your next booking. If you have booked our all-round protection package, you can get the parking fees refunded on request.

What is the METRO discount and how can I get it?

Holders of a METRO customer card can save 10% on every booking. All you have to do is enter in the comment field of the booking form that you are a METRO customer. Please select the payment method cash payment on arrival or prepayment. Your booking confirmation will automatically be sent to you by e-mail with the discounted payment amount.

Please note that the METRO customer card must be presented on the day of arrival and that the person booking must be the cardholder himself.

The METRO discount cannot be combined with other discounts.

How do I pay?

Flexibility is also a part of a cheap and professional service. No matter if you park at the airport Berlin Brandenburg on our parking lot at Hufenweg or in Grünauer Straße: During your booking you can choose between the payment by bank transfer, Paypal, credit card or cash on the day of arrival.

Do I have to book my parking space in advance?

It is important that you get in touch with us in advance.

Please book your parking space at Berlin Brandenburg Airport in advance online or by telephone. This allows us to plan ahead, provide you with inexpensive parking and reserve your airport transfer.

How and where can I book?

Depending on whether you want to park at Berlin Brandenburg Airport, you can always book your parking space on our website www.dein-stellplatz.de/en using the reservation form. Simply fill in the form and send it off or book by telephone at +49 30 – 66 40 40 99.

Please have your travel documents, your mobile phone number, your e-mail address and your license plate ready when booking by telephone.

Can I spontaneously book for today or tomorrow?

Of course! Booking is possible at any time online or by telephone during our office hours, both for parking at Berlin Brandenburg Airport. Immediately after booking you will receive our booking confirmation.

Please keep in mind, however, that booking in advance often ensures you a cheaper rate.

I don't have my flight details yet - can I still book?

Booking is possible at any time online or by telephone during our office hours, even if you have not yet received your flight details from the tour operator.

For parking at Berlin Brandenburg Airport reservations can be made in advance. This will ensure you the desired parking space and cheap parking. You can do this online or by telephone. Please note that the times *arrival time at the parking lot and *landing time return flight are mandatory fields, so enter a fictitious time first, the correct times you simply enter later.

If you don’t know yet whether you are flying from Terminal 1/2 or Terminal 5, simply choose Berlin Brandenburg Airport when selecting the airport. We will check for you where you are taking off based on the flight number and take you to the right terminal.

As soon as you have received the travel documents, you can easily change your booking online or send us the flight information by e-mail to info@dein-stellplatz.de or call us at +49 30 – 66 40 40 99.

Is it possible to book two or more vehicles?

You can book additional vehicles for parking at Berlin Brandenburg Airport.

After submitting your booking you will be asked if you want to book another vehicle or if you are finished.

By clicking the button “Book another vehicle”, the completed booking form will open. All you have to do is enter the license plate number and the number of persons, all other data has already been transferred. If necessary, change other data and send the booking- you are done with the booking for the second vehicle!

Will I receive a booking confirmation?

You will receive a booking confirmation immediately after sending the booking the Airport or Berlin Brandenburg Airport. This confirmation will be sent to the e-mail address you provided during your booking.

If you have not received your booking confirmation, please check your spam or junk folder. If you can’t find a booking confirmation, please contact us immediately at +49 30 – 66 40 40 99, so that you don’t miss a cheap parking space by booking early.

Do I need to print my booking confirmation?

If you want to park at Berlin Brandenburg Airport and you are a little excited before your trip, this might make sense.

Every booking you make on our booking page automatically ends up in the so-called transfer list. It is therefore not absolutely necessary to print out the booking confirmation, as our colleagues will be waiting for you at the location at the time you have booked.

However, we recommend it so that you have all relevant information available during your trip.

Can I change my booking?

If you have booked your parking space at Berlin Brandenburg BER Airport, you will receive a booking confirmation and access data to our customer login immediately after sending your booking.

Booking changes, such as changed flight times or other booking data, can be conveniently made online in the customer login. You manage your bookings yourself, at any time and from any place! Alternatively, you can inform us of your change requests by e-mail to info@dein-stellplatz.de or by telephone on +49 30 – 66 40 40 99.

We accept booking changes at any time. If you need to change your booking at short notice on the planned arrival day, please contact the shuttle bus mobile phone number, which you will find in your booking confirmation.

Can I cancel my booking?

For parking at Berlin Brandenburg Airport you can cancel your booking.

Free cancellation is possible at any time up to 24 hours before arrival. If you have booked our all-round protection package, you can cancel free of charge until the last minute!

You can make the cancellation in the customer login, or you can send us an email with the booking number to info@dein-stellplatz.de or call us during our office hours at +49 30 – 66 40 40 99.

You will receive 100% of the parking fee you have already paid as credit for your next booking.

You have booked the all-inclusive protection package? Then we will of course pay you the amount minus the fee for the All-Round Protection Package.

How long before departure should I be at the parking lot?

We recommend that you check in at least 2.5 hours before your departure, regardless of whether you want to park at Berlin Brandenburg Airport.

This will leave enough time for parking the vehicle on your parking space, transfer to the airport and check-in.

Is the shuttle transfer included?

Of course! Each parking booking includes the transfer to the airport on your arrival and back to your vehicle on your departure, for the number of persons specified in the booking.

You can register up to 4 persons for the shuttle service free of charge.

Other options for special fares can be found in the respective offer.

When does my shuttle bus leave?

Depending on whether you want to park at Berlin Brandenburg Airport, our shuttle bus will be ready for you at the selected location.

Please be on site at the arrival time stated in the booking. The staff at your pitch will then check you in.

Afterwards you can calmly reload your luggage and park the car on its assigned parking space. The shuttle bus will then take you to Berlin Brandenburg Airport.

How does the pick-up work out?

On the day of your return journey, you and your fellow travellers will go to the agreed meeting point at the Terminal at Berlin Brandenburg Airport. The meeting point on departure is the same as the one where the driver left you at the airport on arrival. Our shuttle bus will be waiting to take you back to your parked car.

To be on the safe side, you will find a map of the airport where the meeting point is marked on your pick-up ticket.

If you do not see a shuttle bus, please call the shuttle bus mobile phone number on your pick-up ticket. You will be picked up as soon as possible.

Check out our departure video to get all the details about your departure!

What happens if I don't make it to the parking lot for my submitted arrival time?

Please report immediately to the appropriate employee of your parking space under the shuttle bus mobile phone number, which you will find in your booking confirmation.

Tell him briefly when you will be arriving so that we can discuss and reschedule your transfer individually.

How long does the airport transfer take?

Regardless of whether you have booked your parking space at Berlin Brandenburg Airport, the transfer time is no longer than approx. 10 minutes.

Berlin Brandenburg

From car park 1 to the Berlin Brandenburg Airport Terminal 1/2, it takes about 9 minutes

From car park 1 to the Berlin Brandenburg Airport Terminal 5, it takes about 5 minutes

From car park 2 to the Berlin Brandenburg Airport Terminal 1/2, it takes about 6 minutes

From car park 2 to the Berlin Brandenburg Airport Terminal 5, it takes about 10 minutes

How much luggage is allowed to carry in the shuttle bus?

Almost everything fits into our large, comfortable shuttle buses. Every customer can take a large suitcase and hand luggage with them free of charge.

We are also happy to carry bulky luggage such as your surfboard or golf baggage.

Please register your bulky luggage when booking one of our parking spaces at Berlin Brandenburg Airport. This will make it easier for all of us to transfer to the shuttle bus and we will also plan the space required.

Will I also be picked up at night or driven to the airport?

We are also there for you at night!

For our locations at Berlin Brandenburg Airport, our shuttle buses operate 24 hours a day all year round.

 

Will I still be picked up in case of flight delays?

We have the arrival time of your flight in mind for your return journey. This also applies if your flight is delayed.

We will adjust the shuttle service according to your landing time at Berlin Brandenburg Airport.

If you are aware of flight cancellations, please inform us briefly so that we can reschedule the transfer for you.

How does the transfer to BER Terminal 1 or Terminal 5 work?

Since Terminal 1 and Terminal 5 are not within walking distance of each other, we use the flight number to check which terminal your flight departs and arrives.

To guarantee a smooth process, it is important that you enter both flight numbers when booking and inform us immediately of any changes!

What advantages do I have with the all-round protection package?

You get an excellent service at a low price and you will save unnecessary costs before or during your trip.

Start your vacation perfectly secured with money-back guarantee!

  1. Up to 24 hours free extension for flight problems on the return journey.
  2. In case of early departure we will refund² the parking fees.
  3. Ripe, start – and breakdown assistance – departure without worries.
  4. In case of flight cancellation we will refund² the parking fees.
  5. Including extra travel for late arrival. We ensure a smooth transfer.
  6. Free cancellation of the parking fee until the last minute.
  7. Changes possible at any time.
  8. The parking transfer is also secured in case of flight delay. We are waiting for you.

You can find all the details of the all-round protection package at www.dein-stellplatz.de/en/rundum-schutz-paket/.

Travel relaxed and free of care!

²Receive a refund:

For a refund, please contact us by email at info@dein-stellplatz.de and provide us with the relevant booking number. We will then arrange the refund as soon as possible.

Can I charge my electric car at the parking lot during my trip?

Of course you can charge your electric car with us while you are travelling! After your return journey, you can start the journey home with your fully charged car in a relaxed manner.

For further information and to plan a parking space with charging possibility, please contact our support team at +49 30 66404099 at least 2 weeks before you want to arrive.

We will then keep one of our e-car parking spaces free for you and adjust your parking reservation together with you according to your wishes!

 

Which additional services can I book?

Whether car cleaning, garage service, larger parking spaces or key deposit – we make everything possible! Simply book your desired additional service for your car.

You can find more information here!

What does the vehicle cleaning cost and what is included?

The complete vehicle cleaning includes the services described under interior and exterior cleaning.

Interior cleaning

Vacuuming the entire interior including storage surfaces, ventilation grilles and boot, cockpit care, windscreen cleaning inside, plastic parts, entrances and ashtray

exterior cleaning

Exterior washing by hand, rim cleaning, exterior window cleaning, plastic and rubber care, door rebate cleaning, insect removal

 

The current prices and further information can be found here.

Can I book vehicle cleaning at short notice and even book it on site?

Would you like to treat your car to a holiday at short notice?

Then call us either during our office hours under +4930 – 66 40 40 99 or speak to our employee during check-in. We will inform you comprehensively and will be happy to book the vehicle cleaning for you. No matter which wish you have – just contact us!

What is Valet Parking?

Valet parking describes the comfortable parking of your vehicle as a service and is offered both for the multi-storey car park or parking lot at Berlin Brandenburg Airport.

With this service, your vehicle will be picked up directly from Berlin Brandenburg Airport by an employee of your parking space. The time-consuming search for a parking space is not necessary for you. We will park you in one of our parking spaces or in the multi-storey car park.

For mutual security, a handover protocol will be drawn up jointly. Our employee then parks the car at the booked location and drives it back to the airport directly after landing. After a short handover, you will start your journey home relaxed.

The service is often used by business travellers who are in a hurry or large families who want to start their holidays stress-free with their children.

The Valet Service can be booked as an additional service as part of your booking.

Find out more about Valet-Parking at Berlin Brandenburg Airport.

What happens if my vehicle does not want to start after my return?

Whether you want to park your car on our parking lots at Berlin Brandenburg Airport, those who park cheaply with us will enjoy comprehensive service!

We provide starter packages at every one of our locations, so that you can easily restart your car.

YOUR QUESTION IS STILL NOT ANSWERED?

Then send us an e-mail to info@dein-stellplatz.de or use the contact form. When it´s about an active booking please let us know your booking number. Your request will be processed immediately.

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